Wärtsilä opens Expertise Centre in Navi Mumbai to remotely support its customers

Technology group Wärtsilä announces the opening of its relocated Expertise Centre in Navi Mumbai, India. The Expertise Centre will provide remote support to its Middle East & Asia energy and marine customers while enabling the company’s ability to grow its services business. The Expertise Centre will act as a central operational hub by integrating all available data sources.

Wärtsilä is committed to the digital transformation of its operations, leveraging cutting-edge technology to enhance customer experience and optimise asset efficiency. Globally, Wärtsilä operates 10 Expertise Centres covering a cumulative engine capacity of nearly 35 GW. Wärtsilä aims to support all land-based power plants and marine vessels with service agreements, to achieve near 100% reliability.

“The primary purpose of the Expertise Centre is to be able to harness data, analyse and provide technical recommendations that would enhance asset availability and reliability. Our Expert Insight platform utilises AI technology to diagnose assets and detect and predict anomalies, enabling timely intervention and problem resolution. The platform enables real-time collaboration between the asset operator and Wärtsilä expert for better asset management decisions”,

Expertise Centres are an integral part of Wärtsilä’s lifecycle solutions that will help maintain and optimise power plant performance over the lifecycle. In addition, Wärtsilä offers performance-based agreements where quantifiable targets are mutually agreed based on the customer’s business needs. The measurable indicators can include, for example, power availability, reliability, fuel consumption, and emissions. Furthermore, Wärtsilä shares the risks and rewards with the customer.

Venkatesh R, Managing Director, Wärtsilä India commented, “By leveraging digital tools and analytics, we aim to minimise unplanned downtime and optimise the performance of power plants and engines. In essence, Wärtsilä’s digital Expertise Centres, including the new facility in Navi Mumbai, represent a cornerstone of our digitalisation strategy.”

Wärtsilä has been present in India in the last four decades, providing complete lifecycle power solutions to the Indian marine and energy markets. Wärtsilä India has approximately 550 employees and has more than 4,000 MW of installed generating capacity in the country’s energy sector.

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