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Mamata raps private hosps for Swasthya Sathi refusals

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ET Health
14th February, 2020 18:01 IST
Durgapur: Chief minister Mamata Banerjee has prescribed penal action against private hospitals that refuse admission to people having Swasthya Sathi health cards.

“A couple of private hospitals enlisted as service providers under Swasthya Sathi are known to have dishonoured health cards. They can’t do this. The hospital industry has to take a humane approach. We are paying Rs 1,200 crore to service providers under health insurance package. District magistrates should charge penalty on these hospitals,” Banerjee said at the administrative meeting in Durgapur on Thursday.

The CM also prescribed the procedure for lodging public complaints. “Whenever an enlisted private hospital denies treatment to a Swasthya Sathi card-holder, he should lodge a general diary at a nearby police station. The inspector-in-charge will take up the complaint with the district magistrate and the chief medical officer of health and take penal action. The government may also cancel the hospital’s licence, if necessary,” she said.

The DM of Paschim Burdwan reported that his office had received 3,285 such refusal complaints through the Swasthya Sathi web portal and mobile app. “We have taken up each complaint with the hospitals and made the service provider treat the patient,” said DM Shashank Sethi. The CM also took stock of grievance redress in the district with special focus on Kanksa block, home to Scheduled Castes.

Thursday was the second day after Bankura that the CM told the state bureaucracy she won’t compromise on public delivery mechanism. Banerjee asked the public works department to speed up construction work on the Durgapur university campus and also in colleges. Unlike BJP in Delhi that focussed on CAA and Shaheen Bagh, Banerjee has taken care to ensure better delivery mechanism on which she wants to build her anti-CAA campaign.

Banerjee’s emphasis on improving public relation and delivery became apparent when she asked the Durgapur mayor to blend his administrative acumen with pressing needs of the public. “I know you have a lot of administrative experience. But you should take inputs from the public as well. There are so many trade licence applications pending. Try to sort it out,” she said. State labour minister Moloy Ghatak was also asked to take a flexible stand to resolve industrial disputes.

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