India continues to lag in use artificial intelligence (AI) to improve citizen services and many government initiatives such as Ayushman Bharat Mission would open up a sea of opportunities for artificial intelligence-based services in the country, said Anil Valluri, President, NetApp India and SAARC.
The storage major said use of AI could substantially transform basic citizen services given India’s large population much like how China has been using it effectively.
Valluri believes AI has primarily been restricted to innovations done by startups in India, while the government agencies and other large enterprises have not used to the core of service offerings and operations. The Union Government’s AIforAll initiative has set the tone for an AI-based transformation, but it would higher adoption, he said.
“India is still at a nascent in terms of adoption of AI. The country has ranked 19th in adoption of AI ( and) we have a long way to go for an economy of our size. (Use of) AI is very beneficial to large populations, particularly in health and giving customer services,” said Valluri, adding that China has probably emerged as a leading adopter of AI.
The NetApp leader for India and the SAARC region said the nation health mission or Ayushman Bharat, which promises to cover nearly 10 crore families with Rs 5 lakh health insurance coverage each, would need a lot AI-based applications to make citizen services simpler. “There’s a huge outlay that they have planned for the next five years. To my mind, the government will be one of the largest spenders and healthcare is a potentially very large area for AI. We haven’t seen that adoption happen ye,” said Valluri.
The AIforALL mission has taken a lot of representatives from startups, IITs on board to chalk out initiatives to improve service using the new-age technology.
Valluri said use of AI would provide more real time insights unlike data analytics. “Data Analytics has always been on past data and showed correlation. AI is now more about looking at the past data and also predicting future.”
NetApp has jointly with NVIDIA set up a centre for excellence for AI, and works with the government for AI-led innovations. Valluri said one of the crucial areas for effective use of Ai could natural language processing given India’s multiple dialects.
According to him, use of AI in data could trigger insights with significant unlike erstwhile practices of data analysis and firms such as NetApp has been helping organisations to bring all the data together to derive those insights.