Top News
Next Story
NewsPoint

Mercedes-Benz India extends support in flood-affected area

Send Push
ETAuto
14th August, 2019 19:40 IST
To support faster availability of critical parts, Mercedes-Benz India has decided to procure them from Germany and Singapore Logistic centres by airfreight, without passing on this extra cost to the customers. NEW DELHI: India’s largest luxury carmaker Mercedes-Benz announced a number of immediate customer service measures in an effort to support the flood-affected customers in Kolhapur, Sangli, Vadodara, Calicut, Kochi and adjoining areas of these cities.

Mercedes-Benz India has prepared a cross-functional task force to support those customers whose vehicles have been damaged in the floods in these affected cities and adjoining markets.

The carmaker has announced a voluntary contribution of Rs 48.60 lakhs to the Chief Minister’s Relief Fund to support flood relief operations across the affected areas in Western Maharashtra, Northern Karnataka, Kerala and adjoining areas.

Martin Schwenk, Managing Director & CEO, Mercedes-Benz India commented, “With heavy rains and flood causing extensive damages in Kolhapur, Sangli, Vadodara, Northern Karnataka, Calicut and Kochi; Mercedes-Benz India and our dealer partners in these markets have decided to support our affected customers immediately with any service and insurance requirements."

"We would facilitate free towing, faster supply of spare parts, faster claim processing and many additional measures to support our customers who are already facing multiple challenges due to the flood situation. A cross-functional task force team of Mercedes-Benz India, DFS India and the dealer partners, comprising specialists from customer service, financial service and technical service have been deployed to address the situation. This team is intently monitoring the on-ground situation and also reaching out to Mercedes-Benz customers extending any form of support required for their vehicles.” he added.
Read also Mercedes-Benz India launches a new finance scheme 'Wishbox' Mercedes-Benz offers subsidies to retrofit older diesel cars in Germany
To support faster availability of critical parts, Mercedes-Benz India has decided to procure them from Germany and Singapore Logistic centres by airfreight, without passing on this extra cost to the customers.

Mercedes-Benz dealer partners across the country have also prioritized spare parts allocation and additional resources commitment. This is expected to reduce the lead time which results in a faster and also a higher number of vehicles that can be repaired.

Simultaneously, Mercedes-Benz On-Road Assistance team will be recovering the affected vehicles and the retail network teams have committed additional manpower to support the customers. In a customer-centric approach, Mercedes-Benz and its partners have offered to absorb the towing charges for the cars recovered.

Daimler Financial Services India is also working continuously towards faster processing of insurance formalities of its insured cars. DFS India team will be making ground visits to assess the levels of damage incurred to the car, the extent of engine damage and policy purchased etc. to support customers with faster claims processing.
Explore more on Newspoint
Loving Newspoint? Download the app now