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Last day for Paytm Fastag today: How and why it is important to deactivate your Paytm Fastag and get a refund

National Highway Authority of India (NHAI) has issued a new advisory for Paytm Fastag users. As per the advisory issued earlier this week, NPCI asked Paytm-issued Fastag users to move to other banks by March 15 to ensure seamless toll payments and avoid penalties and double toll prices while travelling on National Highways across the country.


This comes after the Reserve Bank of India on January 31 imposed a ban on Paytm Payments Bank. As a part of the ban on PPBL, the central bank told PPBL to stop accepting new deposits in customers' accounts, Fastag and other services. Later NHAI also removed Paytm Payments Bank from the list of Fastag issuing banks.

Why deactivating your Paytm Fastag is important
RBI made clear that Paytm Fastags are not interoperable. This means that users need to transfer them to another account. Also, all Fastags are not transferable. As a part of NHAI’s ‘One Vehicle, One Fastag’ policy, one vehicle can have only one active Fastag. This means that Paytm Fastag users need to deactivate their Paytm Fastag before getting another one for their vehicle.

If you are wondering, how to deactivate Patym-issued Fastag and get a refund, here’s our step-by-step guide:

How to request Paytm Fastag deactivation
  • To deactivate Paytm Fastag, dial 1800-120-4210
  • Mention your mobile number against which the tag has been registered along with the Vehicle Registration Number (VRN) or Tag ID.
  • Go through the entire process to raise the deactivation request.
Alternatively, you can also head to Patym → Help & Support →Fastag→Need Help. Then, raise the deactivation request.

How to get refundOnce the deactivation request has been processed, you’ll be notified that you’ll receive the refund in your linked wallet automatically. This includes both the remaining balance as well as security deposit of Rs 150. There’s no need to raise the refund request separately.

How to check the refund status
  • Head to Patym → Help & Support → Fastag → Need help
  • Select, Deactivate Fastag option
  • You’ll receive an automated response regarding Fastag’s deactivation and refund status

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