Digital Life Certificate Failed? Simple Steps Every Pensioner Should Follow Now

As the annual verification season begins, pensioners across India are rushing to submit their Digital Life Certificates (DLCs). Since November 1, 2025, more than 64.96 lakh certificates have already been uploaded, a clear sign of how essential this digital process has become. But along with this surge, many pensioners are receiving messages that their Jeevan Pramaan has been rejected.
The good news? Most issues are minor and can be resolved easily.

What Is Jeevan Pramaan and Why Is It Important?

Jeevan Pramaan is the Government of India’s biometric-enabled, Aadhaar-based digital service designed to eliminate the need for pensioners to physically visit banks or pension offices for life certificate submission.
It is meant for:

Central and State Government pensioners

Pensioners of other government bodies whose PSAs are registered on the platform

This digital initiative ensures that senior citizens, especially those with mobility issues, can complete verification from home or a nearby centre with minimal effort. It’s faster, safer, and far more convenient than traditional paper certificates.

Why Do Digital Life Certificates Get Rejected?

Rejections are fairly common, especially during the busy November period. The Jeevan Pramaan portal highlights a few major reasons:

1. Incorrect Personal Details

Even a small mistake, a wrong Aadhaar digit, mismatched PPO number, or incorrect pension account, can lead to instant rejection.

2. Poor Biometric Quality

Faint fingerprints, dry skin, or unclear iris scans may cause the system to fail authentication. This is common among elderly individuals.

3. Device or Network Issues

A weak internet connection or faulty biometric device can interrupt the authentication process.
These problems sound technical, but they’re all easily fixable with the right steps.

What to Do If Your Jeevan Pramaan Gets Rejected

Receiving a rejection message can be stressful, but here’s how to resolve it smoothly:

Step 1: Contact Your Pension Disbursing Agency (PDA)

Reach out to your bank, post office, or treasury office. They can check the exact cause of rejection in their system.

Step 2: Correct the Errors

If the issue is with your details, re-enter the correct Aadhaar number, PPO, pension account, or mobile number.
If the issue is biometric, try again with:

• Cleaned fingers
• Slightly moisturized hands
• Better lighting for iris scan

Step 3: Generate a Fresh DLC

Once everything is corrected, you can generate a new Jeevan Pramaan ID. The process takes only a few minutes, and the fresh certificate will replace the rejected one automatically.

Where and How Pensioners Can Submit Their Life Certificate

Pensioners have multiple options based on convenience and access:

1. Jeevan Pramaan Centres: Found in banks, post offices, and Common Service Centres (CSCs). Staff assist with biometric verification and certificate generation.

2. Jeevan Pramaan App: If you own a biometric device connected to your smartphone or computer, you can submit your certificate from home.

3. Designated Government Offices: Available for pensioners who prefer in-person assistance.

Note:
Pensioners who are re-employed or re-married are not eligible for Jeevan Pramaan and must submit their life certificate in the traditional manner.

For PSA lists and official resources, the government portal provides complete information: jeevanpramaan.gov.in

The Purpose Behind the Digital Life Certificate Scheme

The Digital Life Certificate for Pensioners Scheme aims to remove the inconvenience senior citizens once faced, long queues, physical travel, repeated visits, and paperwork. By digitizing verification, the government has created a smoother, more reliable system where pensioners can maintain continuity of their pension without hassle.

Finish Verification Early and Avoid Stress Later

With the November rush peaking, pensioners are advised not to delay. Early submission helps avoid:

• Last-minute crowds
• Authentication errors
• Delays in pension credit

A few minutes of careful detail entry and clear biometric scanning is all it takes to ensure your pension arrives on time, every month, without interruption.