Viral Video: Train Passenger Beaten For Complaining About Food Prices, Sparking Outrage
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A disturbing incident aboard the Somnath Jabalpur Express (Train No. 11463) has sent shockwaves across the internet. A short 19-second video showing a passenger being assaulted inside a sleeper coach is now going viral — all because he dared to complain about being overcharged for food.
In the clip, shared on X (formerly Twitter), a group of men — some wearing catering uniforms — can be seen roughing up the passenger while others look on silently. The alleged reason? The man had filed a complaint via Railway Seva against the caterers.
What’s even more troubling is what followed. According to the viral post, the passenger’s PNR and seat number were reportedly shared with IRCTC, who then passed on the information to the catering contractor. In a shocking breach of privacy, the contractor allegedly sent his men to confront the passenger during the journey.
The post sharply criticized the system: “Sharing passenger details with the very people the complaint is against makes no sense. Complaints should be verified by a third party and refunds processed directly without putting passengers at risk.”
Social media users erupted in anger, demanding accountability and better protection for those who speak up. One user wrote, “I had the same issue once. I complained about these people selling on the train at 11 pm. At 2 am, 3/4 ppl came along with TC and woke me asking who complained. I said I did n if u don't go right away, I will again complain about u harassing me at such time.. TC tried to show me red eye, but I shouted loudly to him and they all left.. These ppl think they own Indian Railways. Also, many complaints are diverted to authorities in TC, who tell them about the same.”
Another pointed out a systemic flaw: “This means the senior management is serious about the complaints registered by passengers; however, the ground-level people want to spread fear by beating up people so passengers stop complaining.”
Skepticism about accountability also surfaced. “If the railway suspends the contract and blacklists the caterer, they'll apply for a new GST with a new name and get back the contract with some bribing. Anything is possible as India is the land of possibilities.”
A call for real change echoed across the thread: “Highly unacceptable. The whole point of a grievance system is to protect the complainant, not expose them to retaliation. Sharing passenger details with those they’re complaining against defeats the purpose of justice. @IRCTCofficial @RailMinIndia This urgently needs a third-party redressal mechanism. Safety must come first.”
As the video crosses 1.3 million views, the pressure mounts on IRCTC and Indian Railways to take strict action — not just against the culprits but also to overhaul how complaints are handled. Because if raising a voice invites violence, silence becomes the only option — and that’s a dangerous route for any system.
In the clip, shared on X (formerly Twitter), a group of men — some wearing catering uniforms — can be seen roughing up the passenger while others look on silently. The alleged reason? The man had filed a complaint via Railway Seva against the caterers.
What’s even more troubling is what followed. According to the viral post, the passenger’s PNR and seat number were reportedly shared with IRCTC, who then passed on the information to the catering contractor. In a shocking breach of privacy, the contractor allegedly sent his men to confront the passenger during the journey.
The post sharply criticized the system: “Sharing passenger details with the very people the complaint is against makes no sense. Complaints should be verified by a third party and refunds processed directly without putting passengers at risk.”
Social media users erupted in anger, demanding accountability and better protection for those who speak up. One user wrote, “I had the same issue once. I complained about these people selling on the train at 11 pm. At 2 am, 3/4 ppl came along with TC and woke me asking who complained. I said I did n if u don't go right away, I will again complain about u harassing me at such time.. TC tried to show me red eye, but I shouted loudly to him and they all left.. These ppl think they own Indian Railways. Also, many complaints are diverted to authorities in TC, who tell them about the same.”
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Another pointed out a systemic flaw: “This means the senior management is serious about the complaints registered by passengers; however, the ground-level people want to spread fear by beating up people so passengers stop complaining.”
Skepticism about accountability also surfaced. “If the railway suspends the contract and blacklists the caterer, they'll apply for a new GST with a new name and get back the contract with some bribing. Anything is possible as India is the land of possibilities.”
A call for real change echoed across the thread: “Highly unacceptable. The whole point of a grievance system is to protect the complainant, not expose them to retaliation. Sharing passenger details with those they’re complaining against defeats the purpose of justice. @IRCTCofficial @RailMinIndia This urgently needs a third-party redressal mechanism. Safety must come first.”
As the video crosses 1.3 million views, the pressure mounts on IRCTC and Indian Railways to take strict action — not just against the culprits but also to overhaul how complaints are handled. Because if raising a voice invites violence, silence becomes the only option — and that’s a dangerous route for any system.
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