Has Your Paytm FASTag Account Been Closed? Learn How To Verify Your Paytm FASTag Status

With recent directives from the Reserve Bank of India (RBI), Paytm Payments Bank (PPBL) has been instructed to cease accepting new clients for various services, including FASTags, by March 15, 2024. For existing Paytm FASTag users, this means closing their accounts and obtaining a new FASTag from another NHAI-authorised issuer to avoid penalties while travelling on National Highways.

1. Why Is Your Paytm FASTag Account Closed ?
The RBI's directive has necessitated the closure of Paytm FASTag accounts by March 15, 2024. This move aims to comply with regulatory guidelines and ensure a seamless transition for users to alternative FASTag issuers .

2. How to Close Your Paytm FASTag Account :
Closing your Paytm FASTag account involves a process that some users have found challenging. Here's what you need to do:

• Contact Paytm's toll-free number: 1800-120-4210 and provide your mobile number and Vehicle Registration Number (VRN) or Tag ID to initiate the closure process.

Alternatively, raise concerns through the 24x7 help section of the Paytm app under the 'Fastag' category.

3. Checking NETC FASTag Status:
To check the status of your NETC FASTag, follow these steps:

• Visit https://www.npci.org.in/what-we-do/netc-fastag/check-your-netc-fastag-status
• Choose either 'Search by FASTag ID' or 'Vehicle.'
• Enter the Captcha and click on 'Check Status.'

4. Verifying Paytm FASTag Activation :
To confirm if your Paytm FASTag is active:

Navigate to the "Manage Tags" section in your FASTag sub-wallet. An active tag will be displayed here.

5. Checking FASTag Balance Online :
To check your FASTag balance online:

• Visit the official website of your FASTag issuer.
• Log in to your FASTag account and locate the option to check your balance.
• View your FASTag account statement for details on previous transactions.

6. Insights from Paytm:
According to FAQs released by Paytm Payments Bank:

• Paytm is offering HDFC Bank FASTags and facilitating FASTag recharge for partnered banks on the Paytm app.
• While purchasing new Paytm Payments Bank FASTags is no longer possible, users can recharge existing FASTags until March 15 and utilize the balance until depleted.

As Paytm FASTag accounts face closure due to regulatory changes, users must take proactive steps to transition smoothly to alternative FASTag issuers to avoid inconvenience and penalties during travel on National Highways.