Why Air India Flights Are Being Delayed and Disrupted: Chairman N Chandrasekaran Breaks His Silence
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In the aftermath of the heartbreaking crash of Flight AI-171 in Ahmedabad , which took nearly 297 lives, Air India is facing widespread flight delays and cancellations. Tata Sons and Air India Chairman N Chandrasekaran has now spoken out, addressing public concerns and outlining the reasons behind the disruptions.
Safety First: Boeing 787 Fleet Under Audit
Chandrasekaran confirmed that the disruptions are primarily due to safety checks being carried out across Air India’s Boeing 787 Dreamliner fleet. “After June 12, the DGCA mandated checks for all 787s. We’ve completed checks on 24 of 33 aircraft,” he stated. These checks are part of a precautionary audit initiated after the AI-171 crash.
He clarified that contrary to some media reports, the Dreamliners are not maintained by Turkish Technic. Instead, two trusted partners - AIESL and SIA Engineering - handle their servicing.
No Red Flags on AI-171 Aircraft
While the final report on the crash is still awaited, Chandrasekaran reiterated that the ill-fated aircraft had no prior safety issues. "There were no red flags or previous safety concerns. The right engine had been replaced in March 2025, and the left was due for a check only in December," he said. Any talk of technical or human error is speculative until official investigations are completed by the Aircraft Accident Investigation Bureau and DGCA.
Global Airspace Issues and Weather Woes
Flight delays are also being compounded by recent geopolitical issues. Due to airspace restrictions over Iran, several long-haul flights are now being rerouted, leading to extended flying hours and increased pressure on airline operations. On top of this, bad weather in various Indian cities has further impacted flight schedules.
List of Cancelled Flights
As of Friday, several domestic and international flights have been called off:
International Routes:
Domestic Routes:
Full Refunds and Free Rescheduling
Air India has promised full refunds or free changes for affected passengers. “Our teams are working round the clock to assist with alternative arrangements. We regret the inconvenience caused,” the airline said. Passengers are urged to check flight updates on the Air India website or call 011 69329333 / 011 69329999.
Bridging the Communication Gap
Acknowledging public frustration, Chandrasekaran stressed the importance of timely updates. "A strategic communications team is now in place to keep passengers informed in real-time," he said, in a move aimed at restoring customer trust.
He also responded to criticism about the airline’s absence at the funerals of crew members. "Our COO, CHRO, and senior officials were present. We will personally visit every affected family—it’s not for publicity," he clarified.
Support for AI-171 Victims ’ Families
Looking ahead, Tata Sons plans to set up a dedicated support system for the families affected by the AI-171 tragedy. “This is not just about financial aid but long-term emotional and practical support,” said Chandrasekaran. “We will grieve with the families and remain with them for the long haul.”
A Pledge to Rebuild
As investigations continue, Air India is focused on strengthening safety measures, helping families heal, and ensuring smooth operations. Chandrasekaran’s message is clear: the airline is committed to responsibility, transparency, and genuine compassion during this difficult time.
Safety First: Boeing 787 Fleet Under Audit
Chandrasekaran confirmed that the disruptions are primarily due to safety checks being carried out across Air India’s Boeing 787 Dreamliner fleet. “After June 12, the DGCA mandated checks for all 787s. We’ve completed checks on 24 of 33 aircraft,” he stated. These checks are part of a precautionary audit initiated after the AI-171 crash.
He clarified that contrary to some media reports, the Dreamliners are not maintained by Turkish Technic. Instead, two trusted partners - AIESL and SIA Engineering - handle their servicing.
No Red Flags on AI-171 Aircraft
While the final report on the crash is still awaited, Chandrasekaran reiterated that the ill-fated aircraft had no prior safety issues. "There were no red flags or previous safety concerns. The right engine had been replaced in March 2025, and the left was due for a check only in December," he said. Any talk of technical or human error is speculative until official investigations are completed by the Aircraft Accident Investigation Bureau and DGCA.
Global Airspace Issues and Weather Woes
Flight delays are also being compounded by recent geopolitical issues. Due to airspace restrictions over Iran, several long-haul flights are now being rerouted, leading to extended flying hours and increased pressure on airline operations. On top of this, bad weather in various Indian cities has further impacted flight schedules.
List of Cancelled Flights
As of Friday, several domestic and international flights have been called off:
International Routes:
- AI906 (Dubai–Chennai)
- AI308 (Delhi–Melbourne)
- AI309 (Melbourne–Delhi)
- AI2204 (Dubai–Hyderabad)
Domestic Routes:
- AI874 (Pune–Delhi)
- AI456 (Ahmedabad–Delhi)
- AI2872 (Hyderabad–Mumbai)
- AI571 (Chennai–Mumbai)
Full Refunds and Free Rescheduling
Air India has promised full refunds or free changes for affected passengers. “Our teams are working round the clock to assist with alternative arrangements. We regret the inconvenience caused,” the airline said. Passengers are urged to check flight updates on the Air India website or call 011 69329333 / 011 69329999.
Bridging the Communication Gap
Acknowledging public frustration, Chandrasekaran stressed the importance of timely updates. "A strategic communications team is now in place to keep passengers informed in real-time," he said, in a move aimed at restoring customer trust.
He also responded to criticism about the airline’s absence at the funerals of crew members. "Our COO, CHRO, and senior officials were present. We will personally visit every affected family—it’s not for publicity," he clarified.
Support for AI-171 Victims ’ Families
Looking ahead, Tata Sons plans to set up a dedicated support system for the families affected by the AI-171 tragedy. “This is not just about financial aid but long-term emotional and practical support,” said Chandrasekaran. “We will grieve with the families and remain with them for the long haul.”
A Pledge to Rebuild
As investigations continue, Air India is focused on strengthening safety measures, helping families heal, and ensuring smooth operations. Chandrasekaran’s message is clear: the airline is committed to responsibility, transparency, and genuine compassion during this difficult time.
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