What EPFO's WhatsApp service provides

Newspoint
The Employees’ Provident Fund Organisation (EPFO) is expanding its digital services to make it easier for members to access important information. The EPFO has now asked its members to join its official WhatsApp channel, where they can get the latest updates and other useful information related to their provident fund account.

An EPFO social media post on X (formerly Twitter) has clarified that by joining this WhatsApp channel, employees can get the latest updates.
Hero Image

In a post on X, the EPFO said, “Join EPFO's official WhatsApp Channel to get important updates and useful information. Click on the link to join.”

EPFO members can join the official EPFO WhatsApp channel through the link shared by the organisation.

How to join EPFO Whatsapp channel
You can join the official EPFO’s WhatsApp channel on https://www.whatsapp.com/channel/0029Vb6kmH48Pgs8ftd6Kw3Y

The EPFO WhatsApp channel also shares educational links with members. These include YouTube videos explaining EPF advance withdrawals, contributions after rejoining employment and the payment process under the Pradhan Mantri Viksit Bharat Rozgar Yojana.

Types of educational links shared by the EPFO on WhatsApp

EPF Advance withdrawal information

Pradhan Mantri Viksit Bharat Rozgar Yojana details

EPF contribution after rejoining employment

Other EPFO awareness and service-related videos

EPFO's official website also directs its members towards information on services such as EPF Advance, EPF withdrawal, UAN activation, claims and transfers, KYC and pension-related services.

The EPF scheme covers employees earning up to Rs15,000 per month (mandatory), offers retirement savings, tax-free interest growth, employer contributions and family security, and provides key features such as a 12% contribution rate, online passbook access, easy account transfer, nomination facility and withdrawal options.

Many banks offer Whatsapp services
Many banks in India now offer Whatsapp services and allow you to securely check balances, download statements, manage cards and request services 24/7 directly through the messaging app. You must send a 'Hi' from the mobile number registered with your bank.

In May, the Employees’ Provident Fund Organisation (EPFO) was reportedly preparing to launch its services on WhatsApp.

A PTI report quoting Labour Minister Mansukh Mandaviya had said that the EPFO had planned to use WhatsApp as the platform was widely used by mobile phone users across the country.

How EPF WhatsApp service will work
Under the proposed service, EPFO members will simply need to send a 'Hello' message to the EPFO's verified WhatsApp number, identified by a green tick, to start interacting with the EPFO.

EPFO members will also have the option to receive EPFO-related updates directly on their registered mobile numbers. The communication will be available in local and regional languages so that users can interact more comfortably in their preferred language, the report said.