FASTag Mobile Number Change: How To Update Your Registered Number Online And Offline

FASTag has made highway toll payments quicker by allowing vehicles to pass through toll plazas without relying on cash transactions. However, the convenience does not end at automatic toll deduction. The mobile number registered with your FASTag account is also useful for receiving alerts and managing account-related information. If you have changed your phone number, keeping the FASTag record updated can help you continue receiving important messages. The update can generally be requested through the issuing bank or FASTag service provider, either online or offline.

Why Update The FASTag Mobile Number?

A current mobile number helps you stay informed about activity linked to your FASTag account. Depending on the service provider, SMS alerts can include information about toll deductions, available balance, recharges and other account-related updates.

An outdated number can mean that important notifications continue to go to a phone that you no longer use. This can make it harder to track transactions or notice an issue with the account.

According to experts, keeping contact details up to date is also a sensible account-management practice. It ensures that communication related to the FASTag remains accessible to the account holder.

The exact options and documentation requirements can differ between FASTag issuers, so users should follow the process specified by the bank or service provider that issued their tag.

How To Change The FASTag Mobile Number Online

If your FASTag issuer provides an online facility for updating account details, the process can usually be completed without visiting a branch.

Start by opening the official website or mobile application of the bank or FASTag service provider associated with your account. Log in using your registered credentials.

Once inside the account, look for the profile, personal details or account-management section. Select the option related to changing or updating the registered mobile number.

Enter the new number carefully and follow the verification instructions shown on the screen. Depending on the issuer's requirements, you may be asked to provide an identity document for verification.

An OTP may then be sent to the new mobile number. Enter the OTP in the designated field to complete the verification process.

After checking the information, submit the request. Once the update has been processed, a confirmation message may be sent to the newly registered number.

If the online option is not available, the issuing bank's customer-care team can provide information about the applicable procedure.

How To Change The FASTag Mobile Number Offline

Users who cannot update their details online can approach the bank or service provider that issued their FASTag.

Visit the relevant bank branch or an authorised FASTag point of sale or service location. At the customer service desk, ask about the procedure for changing the mobile number linked to the FASTag account.

You may be required to complete a mobile-number update form with details such as the existing account information and the new mobile number. The issuing organisation may also ask for a valid government-issued identity document for verification.

Submit the completed form and required documents to the authorised representative. The request will then be processed according to the issuer's procedure.

Once the change is approved, you should receive confirmation through the updated contact details or another communication channel provided by the service provider.

Check The Details Before Submitting

A mobile number change is a straightforward account update, but entering incorrect information can delay the request. Make sure the new number is active and capable of receiving OTPs or SMS alerts.

It is also important to use only the official website, app, bank branch or authorised service point associated with the FASTag. Since procedures can vary among issuers, checking the latest instructions from your FASTag provider before submitting the request can help avoid unnecessary delays.