Metro Platform Rule: Money is charged for using toilets at metro stations—should you pay it or not?

Metro services have now commenced in numerous cities across the country, including Mumbai, Delhi, Bengaluru, Lucknow, Agra, Noida, and Ghaziabad. This has made intra-city connectivity significantly easier and more convenient. However, you may not have considered whether there is actually a rule allowing charges to be levied for using toilets at metro stations. You have likely observed that passengers are required to pay ₹5 or ₹10 to use these facilities. But do you know if metro regulations actually contain a provision for collecting such fees?

This question was raised in Parliament in 2023. It was asked why passengers are charged for using station toilets when they have already paid the full fare for their metro ticket. The government's response clarified the matter for passengers. Therefore, before using a toilet at a metro station, it is worth understanding the rules regarding whether there is a legal provision for charging a fee.

**What the law regarding the metro states**

Whether in Delhi or any other city, regulations governing metro stations clarify that toilet facilities are provided through private agencies. Consequently, passengers are required to pay for the use of these facilities. Metro rules explicitly state that the fee charged to passengers for amenities like toilets is entirely legitimate and mandatory.

**Affidavit filed in the High Court**

The Delhi Metro Rail Corporation (DMRC) submitted an affidavit to the High Court stating that toilet facilities at metro stations are provided by private agencies, such as Sulabh International. Therefore, passengers must pay a nominal fee for this service. These funds are used to maintain the cleanliness and hygiene of the station toilets. The DMRC has also clarified that there is no provision to provide free toilets to passengers; however, this facility can be made available for a nominal fee.

Is it mandatory to pay to use toilets at metro stations?

Yes, passengers are required to pay ₹5 or ₹10 to use the toilets at metro stations, and this rule is entirely valid.

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