AI is changing Indian retail, from personalisation to seller support: Here's all that you need to know
The shopkeeper who knew your name has been replaced by a system that knows your browsing history and that transition, built quietly over the last decade, is now accelerating into something far more ambitious.
In a new episode of TOI AIQ Talks, host Sonia Singh brings together two very different vantage points on this shift: Balaji Thyagarajan, Chief Product and Technology Officer at Flipkart, who builds AI at the scale of one of India's largest e-commerce platforms, and Mayank, Founder and CEO of Adrosonic, whose work spans banking, insurance, media, and retail, giving him a cross-industry view of what separates AI success from AI theatre.
In a new episode of TOI AIQ Talks, host Sonia Singh brings together two very different vantage points on this shift: Balaji Thyagarajan, Chief Product and Technology Officer at Flipkart, who builds AI at the scale of one of India's largest e-commerce platforms, and Mayank, Founder and CEO of Adrosonic, whose work spans banking, insurance, media, and retail, giving him a cross-industry view of what separates AI success from AI theatre.
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