How to Detect Fake Gold on Your Mobile: What Steps to Take If Scammed and How to Claim Compensation - Key Details

Even with mandatory hallmarking, fake gold scams are still making headlines in India. Many consumers remain unaware of how to detect fraud or claim their rights. If you suspect your gold isn’t pure, you have legal protection. Here’s a complete guide on checking gold authenticity, reporting fraud, and getting compensation.

How to Detect Fake Gold Using Your Mobile

Thanks to technology, detecting fake gold is easier than ever. The BIS Care App, the official mobile application of the Bureau of Indian Standards (BIS), allows consumers to:

• Verify HUID Number: Every hallmarked jewelry comes with a unique 6-digit HUID (Hallmark Unique Identification) code. Entering this code in the app confirms the authenticity of your gold.
• File Complaints Online: If your gold is found to be impure, you can immediately lodge a fraud complaint through the app.

Additionally, you can take your gold to any BIS-accredited testing and hallmarking center. The center provides an official report showing the actual caratage, helping you confirm if your jewelry matches its hallmarked claim.

What to Do If You Get Scammed

If your gold jewelry turns out to be of inferior purity, the steps to follow are straightforward:

1. Keep Documentation: Ensure you have the purchase bill and hallmark certificate. These are essential for proving your claim.

2. File a Complaint: You can report the fraud through:

• National Consumer Helpline (NCH): Call 1800-11-4000 or file a complaint at consumerhelpline.gov.in.
• BIS Care App: Lodge your complaint online and attach the testing report.

3. Government Support: The Indian government enforces strict regulations to protect consumers. Hallmarked gold must clearly mention the price, making charges, and 3% GST.

How to Get Compensation for Fake Gold

The Bureau of Indian Standards (BIS) ensures consumers receive justice. If fraud is proven:

• You are entitled to compensation twice the value of the tampered gold.
• Example: If you bought 22-carat gold (91.6%) but it’s found to be 20-carat (83.3%), you’ll get double the value of the difference (91.6% - 83.3%).

Always remember: Hallmarking + Bill = Your Legal Shield. Without these, claiming compensation becomes difficult.

Government Measures Protecting Consumers

To prevent gold fraud, the government has implemented:

• Mandatory Hallmarking with HUID across most districts.
• Clear billing requirements mentioning gold price, making charges, and GST.
• Easy consumer complaint channels via mobile apps and helplines.

By following these steps, you can ensure your gold purchases are authentic and your consumer rights are protected.