India's highest-rated airport has no flights. Here's what that reveals
BHOPAL: The paradox of Khajuraho airport , a quiet place, topping India’s customer satisfaction rankings – and why it raises bigger questions about how India measures success in aviation.
Every few months, India’s aviation sector celebrates airports that score the highest in passenger satisfaction. Winners are usually airports that have a lot of passengers and operate efficiently. But this year, the Airports Authority of India ’s (AAI) latest Customer Satisfaction Index (CSI) came up with an unexpected champion.
Every few months, India’s aviation sector celebrates airports that score the highest in passenger satisfaction. Winners are usually airports that have a lot of passengers and operate efficiently. But this year, the Airports Authority of India ’s (AAI) latest Customer Satisfaction Index (CSI) came up with an unexpected champion.
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