PNB Partners With Bhashini To Bring Multilingual AI Banking Services To Customers
Punjab National Bank (PNB) has taken a step towards making digital banking more accessible by signing a Memorandum of Understanding with the Digital India Bhashini Division (DIBD). The collaboration is expected to introduce multilingual artificial intelligence capabilities across the bank's digital platforms, allowing customers to interact with banking services in several Indian languages.
The agreement was signed at PNB's Corporate Office in Dwarka, New Delhi, in the presence of senior officials from both organisations. The initiative is aimed at improving access to banking for customers who prefer using regional languages instead of English or Hindi while carrying out digital transactions.
The move is expected to support customers with varying levels of digital literacy by allowing them to communicate in the language they are most comfortable with. It also reflects the growing adoption of artificial intelligence in customer-facing financial services.
The PNB Bhashini partnership focuses on improving accessibility without changing the core banking experience. Instead, the technology is intended to remove language-related challenges that often discourage users from fully embracing digital banking platforms.
According to him, integrating advanced language technology into digital banking is expected to improve customer engagement while supporting broader financial inclusion goals.
Officials involved in the partnership also highlighted that digital services should remain accessible regardless of a person's preferred language. The project seeks to create a banking environment where customers can interact naturally without worrying about language limitations.
The integration of Bhashini AI is expected to help customers navigate banking services more comfortably by enabling interactions in their preferred Indian language. Officials believe such technology can make financial services more citizen-centric while improving ease of use.
The emphasis on voice-enabled access also reflects changing customer preferences, particularly among users who find spoken interaction easier than typing on digital devices.
Chief General Manager Atish Kumar Raut said the bank remains committed to delivering secure, seamless and customer-focused digital services. He noted that integrating multilingual AI technologies would enhance the overall user experience while ensuring banking remains accessible to a wider audience.
The initiative aligns with broader efforts to improve digital banking India through technology-led innovation that serves diverse communities.
The partnership also highlights the growing role of artificial intelligence in improving customer engagement across financial institutions. With voice banking services becoming increasingly relevant, the integration of multilingual support could help more users adopt digital channels with greater confidence.
As the project moves towards implementation, the collaboration is expected to contribute to a more inclusive banking ecosystem by ensuring that language is no longer a barrier to accessing essential financial services through Punjab National Bank's digital platforms.
The agreement was signed at PNB's Corporate Office in Dwarka, New Delhi, in the presence of senior officials from both organisations. The initiative is aimed at improving access to banking for customers who prefer using regional languages instead of English or Hindi while carrying out digital transactions.
Banking services through voice and text
As part of the partnership, PNB will integrate Bhashini's AI-powered language technology into its digital ecosystem. Customers will be able to access banking services using both voice and text in multiple Indian languages, making everyday banking interactions simpler and more convenient.The move is expected to support customers with varying levels of digital literacy by allowing them to communicate in the language they are most comfortable with. It also reflects the growing adoption of artificial intelligence in customer-facing financial services.
The PNB Bhashini partnership focuses on improving accessibility without changing the core banking experience. Instead, the technology is intended to remove language-related challenges that often discourage users from fully embracing digital banking platforms.
Focus on inclusive digital transformation
Speaking after the signing ceremony, PNB Executive Director M. Paramasivam said the collaboration demonstrates how digital public infrastructure can strengthen inclusive digital transformation across sectors. He noted that combining multilingual AI with public service delivery would help reduce language barriers and make banking services more accessible and user-friendly for people across the country.According to him, integrating advanced language technology into digital banking is expected to improve customer engagement while supporting broader financial inclusion goals.
Officials involved in the partnership also highlighted that digital services should remain accessible regardless of a person's preferred language. The project seeks to create a banking environment where customers can interact naturally without worrying about language limitations.
Supporting a voice-first banking experience
Digital India Bhashini Division CEO Amitabh Nag said language should never become an obstacle to accessing essential banking services. He added that the collaboration supports the vision of creating a voice-first, multilingual banking ecosystem powered by artificial intelligence.You may also like
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The integration of Bhashini AI is expected to help customers navigate banking services more comfortably by enabling interactions in their preferred Indian language. Officials believe such technology can make financial services more citizen-centric while improving ease of use.
The emphasis on voice-enabled access also reflects changing customer preferences, particularly among users who find spoken interaction easier than typing on digital devices.
Technology to strengthen customer experience
PNB's Digital Banking Transformation Division believes the collaboration will strengthen its digital offerings by making them more inclusive for customers from different linguistic backgrounds.Chief General Manager Atish Kumar Raut said the bank remains committed to delivering secure, seamless and customer-focused digital services. He noted that integrating multilingual AI technologies would enhance the overall user experience while ensuring banking remains accessible to a wider audience.
The initiative aligns with broader efforts to improve digital banking India through technology-led innovation that serves diverse communities.
Expanding access through language technology
India's linguistic diversity has often posed challenges for digital service providers seeking to reach users across different regions. By incorporating multilingual AI banking capabilities into its platforms, PNB aims to make banking interactions easier for customers who prefer regional languages.The partnership also highlights the growing role of artificial intelligence in improving customer engagement across financial institutions. With voice banking services becoming increasingly relevant, the integration of multilingual support could help more users adopt digital channels with greater confidence.
As the project moves towards implementation, the collaboration is expected to contribute to a more inclusive banking ecosystem by ensuring that language is no longer a barrier to accessing essential financial services through Punjab National Bank's digital platforms.
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