Booked a Train Ticket? Here’s Why RailOne Is Becoming a Popular Railway App

Indian Railways is rapidly expanding its digital services, making it easier for passengers to manage their journeys without visiting railway counters. The RailOne app has become a major part of this shift, crossing 4.76 crore downloads and handling around 10 lakh ticket bookings every day.

RailOne brings railway services under one app

RailOne combines several commonly used railway services in a single platform. Passengers can use the app to book reserved and unreserved tickets, buy platform tickets, check PNR status, track trains and access Rail Madad.

Its biggest convenience is the Single Sign-On (SSO) facility. Users can log in once and access multiple railway services without maintaining separate accounts or downloading different apps.

As of August 2, RailOne was processing around 10 lakh ticket bookings daily. This included approximately 2.79 lakh reserved tickets and 7.24 lakh unreserved tickets.

NTES helps passengers track trains

The National Train Enquiry System, or NTES, has been providing train-related information since 2000. It offers details such as train schedules, arrivals, departures and running status.

Passengers can access NTES through its website, Android and iOS apps, as well as railway enquiry number 139. Features such as 'Spot Your Train', 'Live Station', 'Train Schedule' and 'Trains Between Stations' can help travellers plan their journeys better.

The Android version of the NTES app has crossed 4.5 crore downloads, while its iOS version has been downloaded around 16 lakh times. The platform handles more than 6 crore train enquiries daily, with nearly 80,000 users accessing it simultaneously.

Online train cancellation? Refund is automatic

Passengers who book e-tickets online generally do not need to submit a separate refund request if their train is cancelled. Under the Next Generation e-Ticketing (NGeT) system, the refund process is automatically initiated after the scheduled departure time, with the eligible amount credited to the passenger's bank account.

This automatic facility applies to online e-tickets. Passengers with tickets purchased from railway reservation counters need to approach a Passenger Reservation System (PRS) counter for refunds.

Rail travel is becoming more digital

From booking tickets and checking PNR details to tracking trains and seeking assistance, several railway services can now be accessed digitally. With RailOne and NTES bringing essential facilities closer to passengers, Indian Railways is reducing the need for physical visits to enquiry and reservation counters and making everyday train travel more convenient.