Understand Your Rights: How to File Consumer Complaints Online Through eDaakhil
As a consumer, you have the right to quality products, fair pricing, and protection from market abuses. If you’ve been sold a faulty product or faced issues with an online order, you can now easily file a complaint through the eDaakhil online portal .
What is the eDaakhil Portal?
Launched by the National Consumer Disputes Redressal Commission in 2020, eDaakhil is an online platform that enables consumers to file complaints with Consumer Commissions. Whether your complaint involves a defective product or unfair charges, you can submit it from anywhere, and cases under Rs 5 lakh are heard for free.
# How to Register and File a Complaint
Follow these simple steps to submit your complaint:
1. Visit the Portal: Go to https://edaakhil.nic.in/ edaakhil/
2. Click ‘Complain’: On the homepage, find and click the ‘Complain’ button.
3. Register: Enter your personal details—name, phone number, email, and address.
4. Select Complaint Type: Choose the complaint category based on your grievance amount.
5. Fill in the Complaint Form: Provide a clear explanation of your issue. You can write in Hindi or English.
6. Upload Supporting Documents: Attach relevant evidence to support your claim.
7. Submit the Complaint: After completing the form, enter the captcha code and click ‘Submit’.
8. Receive Complaint ID: Your complaint ID will help track the progress of your case.
Payment and Processing Details
You can pay the necessary court fees online via UPI or net banking. Once submitted, your complaint will be processed within 48 hours. The resolution process typically takes about a month, and you can track all communication regarding your complaint.
Need Help?
If you face any difficulties during registration, you can hire a lawyer to assist with the form. Additionally, all follow-up proceedings, including hearings, will be conducted via video conference, with details sent to your registered contact information.
With eDaakhil, filing a consumer complaint is quick, hassle-free, and accessible to all.
What is the eDaakhil Portal?
Launched by the National Consumer Disputes Redressal Commission in 2020, eDaakhil is an online platform that enables consumers to file complaints with Consumer Commissions. Whether your complaint involves a defective product or unfair charges, you can submit it from anywhere, and cases under Rs 5 lakh are heard for free.
# How to Register and File a Complaint
Follow these simple steps to submit your complaint:
1. Visit the Portal: Go to https://edaakhil.nic.in/ edaakhil/
2. Click ‘Complain’: On the homepage, find and click the ‘Complain’ button.
3. Register: Enter your personal details—name, phone number, email, and address.
4. Select Complaint Type: Choose the complaint category based on your grievance amount.
5. Fill in the Complaint Form: Provide a clear explanation of your issue. You can write in Hindi or English.
6. Upload Supporting Documents: Attach relevant evidence to support your claim.
7. Submit the Complaint: After completing the form, enter the captcha code and click ‘Submit’.
8. Receive Complaint ID: Your complaint ID will help track the progress of your case.
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Payment and Processing Details
You can pay the necessary court fees online via UPI or net banking. Once submitted, your complaint will be processed within 48 hours. The resolution process typically takes about a month, and you can track all communication regarding your complaint.
Need Help?
If you face any difficulties during registration, you can hire a lawyer to assist with the form. Additionally, all follow-up proceedings, including hearings, will be conducted via video conference, with details sent to your registered contact information.
With eDaakhil, filing a consumer complaint is quick, hassle-free, and accessible to all.
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