FASTag not working at the toll plaza? Know the NHAI rules; your vehicle could pass through for free

FASTag Update: FASTags often fail to work at toll plazas, causing delays for other vehicles as well. It is important to be aware of certain key facts regarding FASTags.

FASTag Update: If you frequently travel on highways, you have likely encountered long queues and scanning delays at toll plazas at some point. This often causes delays for drivers. While people often attribute this to a technical glitch in the toll system, the issue frequently lies with the FASTag itself rather than the system. NHAI recently issued an advisory stating that faulty or old FASTags can also cause disruptions at toll plazas.

Faulty FASTags cause scanning issues

Scanners at toll plazas identify vehicles using the RFID technology embedded in the FASTag. However, if the tag is faulty, scanning issues can arise, forcing other vehicles at the toll plaza to wait.

How to get a new FASTag?

If your FASTag isn’t working properly and you want to replace it, here are the necessary steps:

Contact the bank or institution that issued the tag.