If filth is spotted in an IRCTC kitchen located 2,500 km away, a control room in Delhi will instantly issue an alert..
The Indian Railway Catering and Tourism Corporation (IRCTC) is maintaining round-the-clock surveillance on its kitchens spanning from Kashmir to Kanyakumari. To ensure passengers receive high-quality, delicious food, IRCTC monitors operations from a control room at its Delhi headquarters. Notably, all these kitchens are equipped with AI-enabled cameras directly linked to the control room, allowing the IRCTC team to keep a close watch on every activity.
IRCTC CMD Sanjay Jain stated that there are approximately 800 kitchens across the country, preparing around 1.8 million meals daily. IRCTC is focusing on both the taste and quality of the meals served to passengers. With this in mind, AI-enabled cameras connected to the IRCTC control room have been installed in all kitchens.
Monitoring is conducted from a 'war room' at the IRCTC headquarters.
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Round-the-clock kitchen monitoring
A team is deployed 24/7 in the control room to monitor kitchen operations. They track everything from minor to major activities and issue alerts as needed.
Nine parameters established
IRCTC has set nine parameters for monitoring the kitchens, and all kitchens are required to adhere to them. Alerts are issued from the control room if any negligence is detected.
Special focus on food quality.
IRCTC has established standardized procedures for all kitchen-related operations to ensure superior food quality. For instance, protocols cover how often the kitchen is cleaned and sprayed daily, the required temperature, the absence of pests like cockroaches, the mandatory use of aprons and gloves by staff, and the schedule for washing utensils. AI technology will be integrated with CCTV systems to monitor these aspects. If any standard is not met, the AI will immediately generate an alert, enabling the responsible official to take prompt action. This ensures real-time monitoring. Adhering to these established standards will lead to improved quality in kitchen operations.
**Timeline Established**
IRCTC has set a specific timeline for meeting all these parameters. Failure to comply triggers an initial alert within the kitchen itself. A second violation results in a notification to the concerned manager, while a third leads to a message being sent to senior officials. Strict action follows thereafter.
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