If your vehicle breaks down or you meet with an accident on the national highway, do not panic at all; simply dial '1033' for free assistance..

Meeting with an accident or having your vehicle's engine suddenly fail on a deserted stretch of a national highway can be extremely stressful for any traveler. In such emergencies, instead of panicking, the safest and most sensible course of action is to dial '1033' directly from your mobile phone. This NHAI helpline is completely toll-free; this means you do not need a phone balance to make the call, and it connects instantly across any network.

As soon as a traveler calls this number, the nearest NHAI control room is activated; the caller's GPS location is tracked, and immediate assistance is dispatched. In the event of a serious accident, an ambulance equipped with advanced medical equipment and staffed by paramedics arrives at the scene within minutes. Additionally, if a vehicle breakdown causes a major traffic jam on the highway, heavy-duty cranes and route patrol vehicles are immediately deployed to move the vehicle to a safe location.

During highway emergencies, the 1033 helpline functions as a highly organized and rapid response team, operating as follows:

Location Tracking and Quick Response:

Call center executives ask for details regarding your route and the nearest toll plaza or milestone. Immediately thereafter, an alert is sent to the nearest relief team stationed on that specific stretch of the highway.

Free Crane and Ambulance Services: Services such as cranes to remove accident-damaged or broken-down vehicles from the highway and ambulances to transport the injured to the nearest hospital are provided entirely free of charge; toll personnel cannot demand payment for these services.

First Aid and Route Patrolling: