Scam Alert: Money deducted from your bank account without OTP? Know the legal steps to recover your funds.
Scam Alert: Cases of cyber fraud are increasing rapidly. While people often fall victim to scams by sharing OTPs, money is sometimes deducted from bank accounts without any OTP being shared. It is natural to panic in such instances, but taking immediate action can help you recover your money.
What to do first?
If a fraudulent transaction has occurred and money has been withdrawn from your account, call the bank's helpline immediately. Your first step should be to get your debit card and account blocked.
File a complaint on
If you fall victim to cyber fraud, immediately register a complaint on the National Cyber Helpline number 1930. The sooner you file the complaint, the greater the chances of recovering your money.
Online complaint
You can also register a complaint regarding the fraud by visiting the National Cyber Crime Reporting Portal. Here, you need to provide full details of the transaction, and the complaint is recorded in writing.
What do RBI rules say?
According to RBI regulations, if the customer is not at fault and has reported the issue in a timely manner, banks often compensate the customer for the loss incurred.
What documents will be required?
Bank statement
Transaction details
Complaint number
Identity proof
Avoid this mistake at all costs
Do not share banking information via suspicious calls, links, or apps. Also, do not ignore any suspicious transactions. Swift action is your best defense against cyber fraud; filing a complaint promptly significantly increases the likelihood of recovering your money.