Post Office Services Set for Major Changes in 2026, e-KYC to Become Important

Post office customers now have a reason to celebrate. The Department of Posts has introduced a new e-KYC facility at branch post offices, making everyday banking faster and more convenient. Eligible account holders can now deposit and withdraw money without filling out paper forms, provided they complete the required e-KYC process.

Paperless Transactions Now Possible

With the new system in place, customers who complete e-KYC can deposit up to Rs 50,000 into eligible accounts at any branch post office without submitting a pay-in slip. Savings account holders can also withdraw up to Rs 20,000 without additional paperwork.

For transactions beyond these limits, customers will still need to follow the standard process and obtain the necessary approvals from the post office.

Which Accounts Can Benefit?

The facility is available for holders of:
Post Office Savings Accounts (POSA)
Recurring Deposit (RD) Accounts
Sukanya Samriddhi Accounts (SSA)

The move is expected to simplify routine banking activities and reduce paperwork for millions of customers across the country.

e-KYC Expanded to Branch Post Offices

Earlier, e-KYC services were available only at departmental post offices. The latest update extends the facility to branch post offices as well, allowing customers in rural and remote areas to access faster banking services.

Once Aadhaar verification is completed, eligible customers can perform transactions at any post office branch, rather than being restricted to their home branch.

Mobile Number and Aadhaar Must Be Linked

To use the e-KYC facility, customers must ensure that both their Aadhaar number and mobile number are linked to their Customer Information File (CIF).

After obtaining the customer's digital consent, the postal department will fetch details such as name, date of birth, and address directly from the Aadhaar database to complete the e-KYC process.