VMC Commissioner Urges Citizens to Use ‘Pura Mitra’ App for Hassle-Free Services

The Vijayawada Municipal Corporation (VMC) has encouraged residents to use the ‘Pura Mitra’ mobile application, a one-stop platform launched by the State government to help citizens access municipal services and register complaints without visiting local offices.

VMC Commissioner HM Dhyanachandra said in a statement on Tuesday that the app, available on the Google Play Store, provides access to 122 municipal services from filing complaints to paying taxes and obtaining essential certificates like birth, death, and marriage certificates.

Citizens can also upload photos of grievances such as faulty streetlights, garbage pile-ups, or drainage issues, ensuring quicker redressal. Each complaint and application comes with a defined resolution timeline, allowing users to track the status of their requests in real time.

The app also simplifies payments for a range of municipal services, including property tax, water charges, trade license fees, drainage charges, property mutations, shop leases, agreement fees, and advertisement taxes all from the convenience of a smartphone.

To encourage wider participation, the VMC will conduct ward-level awareness campaigns through ward secretariats. These sessions aim to educate citizens on downloading and efficiently using the Pura Mitra app to stay connected with civic services.

By bringing multiple civic functions under one digital roof, the ‘Pura Mitra’ app is set to make urban governance in Vijayawada more transparent, efficient, and citizen-friendly reducing paperwork, saving time, and putting essential services at residents’ fingertips.