'I’m a Thakur': Bank Employee Abuses Customer, Video Goes Viral
A tense and disturbing scene inside an HDFC Bank branch in Kanpur, Uttar Pradesh, has triggered widespread outrage after a video of a heated argument between a female employee and a customer went viral on social media.
The incident occurred at the bank’s Panki branch, where the employee, identified as Aastha Singh, was allegedly seen abusing a customer during an argument. The video shows her aggressively pointing a laptop at the man while hurling verbal threats, leaving viewers shocked by the sheer lack of professionalism.
What has intensified the backlash is a remark allegedly made by the employee during the confrontation: “I am a Thakur, don’t mess with me.” The statement, widely perceived as caste-based arrogance, has drawn sharp criticism from netizens, who called it unacceptable and deeply troubling in a professional setting.
The clip, shared on X by user Suraj Kumar Bauddh, quickly gained traction. Social media users tagged HDFC Bank and its customer care handle, questioning whether such behaviour reflects the bank’s standards of customer service. Many demanded strict action, including termination and a departmental inquiry.
A user wrote, “Well @HDFC_Bank @HDFCBank_Cares is that how you take care of customers wow that’s great."
Comments ranged from anger to disbelief, with users calling the incident a clear violation of customer rights and workplace ethics. Several also urged authorities to look into the matter and ensure accountability.
As of now, HDFC Bank has not released any official statement addressing the incident. The episode has once again raised serious questions about staff training, customer handling practices, and the persistence of caste-based attitudes within professional institutions.
The incident occurred at the bank’s Panki branch, where the employee, identified as Aastha Singh, was allegedly seen abusing a customer during an argument. The video shows her aggressively pointing a laptop at the man while hurling verbal threats, leaving viewers shocked by the sheer lack of professionalism.
What has intensified the backlash is a remark allegedly made by the employee during the confrontation: “I am a Thakur, don’t mess with me.” The statement, widely perceived as caste-based arrogance, has drawn sharp criticism from netizens, who called it unacceptable and deeply troubling in a professional setting.
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The clip, shared on X by user Suraj Kumar Bauddh, quickly gained traction. Social media users tagged HDFC Bank and its customer care handle, questioning whether such behaviour reflects the bank’s standards of customer service. Many demanded strict action, including termination and a departmental inquiry.
A user wrote, “Well @HDFC_Bank @HDFCBank_Cares is that how you take care of customers wow that’s great."
Comments ranged from anger to disbelief, with users calling the incident a clear violation of customer rights and workplace ethics. Several also urged authorities to look into the matter and ensure accountability.
As of now, HDFC Bank has not released any official statement addressing the incident. The episode has once again raised serious questions about staff training, customer handling practices, and the persistence of caste-based attitudes within professional institutions.
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